FAQ
Airport Services

Crown offers private, will share, and break shuttle transportation to and from the BHM Airport. Our service is door to door and your pick up time is based on your flight times. A private sedan ride (up to three passengers) to the BHM airport is $195.00. Private rides may not be available during peak travel times, including UA breaks, holidays and UA related events. Private ride rates are based on the vehicle reserved and location of pick up and drop off. A private, will share ride means you are willing to pay the private ride rate of $170.00, if no one shares your ride. Crown puts passengers togethers that are traveling during the same time frame, for a discounted rate of $85.00 per person. You pay $85.00 when you reserve your ride. If no one shares your ride, the balance of $85.00 is charged the day prior or the day of your transportation. Crown offers discounted shared ride shuttles to and from the BHM Airport during UA scheduled breaks. Crown guarantees the $85 shared ride rate, even if you are on a private ride. You must be willing to go in a 90 minute window for departures and wait up to 90 minutes for arrivals. Will Share and Shared ride pickup and drop-off order can vary with every ride. Sometimes, you'll be the first passenger dropped off, and other times, you'll be the last. It's all based on the most efficient route chosen by our system. Crown's Airport fleet includes sedans, SUVs, and Vans.

Driver's gratuity is not included in any of Crown's rates, fees, or fares. You can tip your driver in cash or your can write in a tip when you sign your reservation agreement at the end of the ride. The credit card on file for your trip will be charged for any tip you write in. For your convenience, gratuities can also be added in when you are booking your trip. Just ask at the time of booking the ride or add the amount in the "notes" section, if booking online.

A private only ride means that you or your group are the only passengers in the vehicle. The Private ride rate for one to three passengers in a private sedan is $195, each way. We also offer group rates for more than three passengers. Rates are based on vehicle reserved and the location of the pick up. Private rides may not be available for peak travel dates and UA breaks. Your pick up time is based on your departure time and your arrival time at the BHM Airport. Gratuity for your chauffeur is not included in the fare.

Crown offers a rideshare service for those willing to share their ride with others. Your reservation is flagged as willing to share. As people call to book, we put passengers together to share your ride. The shared ride rate of $85 is paid when the reservation is made. If no one shares, you will be on a private ride, and the balance of $85 will be charged to the credit card on file the day before or the day of your transportation. Your pick up time will be based on your departure or arrival time at BHM, normally two and one half to four hours prior to your flight departure, and no more than ninety minutes after your flight lands for an arrival. You choose your pick up and drop of location in the Tuscaloosa area. The Private ride rate if you agree to our shared-ride option is $170 (a $25 discount from a private-only ride). The Shared ride rate is $85. Gratuity for your chauffeur is not included in the fare.

Crown offers its shared ride shuttle service on specific dates for UA Breaks. On these dates, the rate is guaranteed at $85 per person, even if no one shares the ride. The number of passengers on your ride will depend on demand for the ride. Your pick up time will be between two and a half and four hours prior to your flight departure. You may have to wait up to 90 minutes for your arrival. Most wait times are less. The rate for a break shuttle shared ride is $85.00. Gratuity for your chauffeur is not included in the fare.

Crown will pick you up at your preferred pick up location in the Tuscaloosa city area. This can be your dorm, house or apartment or any other location you choose. Pick up locations more than 10 minutes from the UA campus area may incur an extra charge. On shared rides, the pickup and drop-off order can vary with every ride. Sometimes, you'll be the first passenger picked up or dropped off, and other times, you'll be the last. It's all based on the most efficient route chosen by our system. The driver should always follow the instructions in his manifest, and we ask that you be respectful of that.

Each passenger is allowed to have two regular sized bags (example, a suitcase or duffel bag), weighing no more than 50 pounds. In addition, you may bring one carry-on item, such as a backpack, laptop case or purse. If you have more luggage than is stated here, call us at 205-758-3875. We will make every effort to accommodate extra luggage, if you make arrangements for this in advance. If you show up with more than the allowed amount and have not let us know in advance, we reserve the right to deny your boarding and your reservation may be cancelled without a refund.

Departing Tuscaloosa shared rides are subject to strict pick up times. If you are not downstairs and ready to go at your scheduled pick up time, Crown may consider the reservation abandoned and all monies paid will be forfeited. If time permits, Crown will wait on a private ride passenger. An hourly rate of $75, calculated in one half hour increments will apply for any private ride passenger that is more than five minutes late for pick up.

Crown dispatch and your chauffeur will monitor you arriving flight. If your flight is delayed, please call our office immediately at 205-758-3875, as you may know this before it is reflected on our flight tracking system. If you are on a shared ride, and your or any other shared ride passenger's flight is delayed, you may have to wait at the airport for up to ninety minutes. If any shared rider's flight is delayed more than one hour, Crown will depart with the passengers that have already landed. At your option, Crown will either send a private car for the delayed passenger or put them on the next available shared ride arrival. If Crown sends a private car, the appropriate private ride rate will apply.

Pets are not allowed on shared ride transportation. Pets are allowed on private rides, if the pet is smaller than 30 pounds and is in a carrier. You must call our office and notify us if you want to bring your pet on a private ride. Crown reserves the right to deny allowing a pet on a private ride, based on the circumstances. Special allowance is given to Service Animals. Passengers needing to board with a properly credentialed service animal will need to contact our office in advance for us to ensure appropriate room is reserved.

Online reservation requests are not confirmed until we review your transportation needs and confirm your reservation via email. Crown offers online booking requests, through our website. You will be able to put in your requested pick up time and date, and choose whether you want a private ride, a shared ride or a private, willing to share ride. Departing Tuscaloosa Shared Riders pick up times may change, based on the routing of the pick up locations. Crown will notify you via email when your reservation has been approved.

All reservations must be made in advance. Same day reservations are accepted, but may be limited due to short notice.

It is your responsibility to contact our office if your flight is cancelled. Your reservation will be transferred to your new arrival date and time at no additional cost.

BHM Airport reservations are subject to a minimum $50 cancellation fee. If your reservation is cancelled the day of or the day prior to your scheduled pick up time, there is no refund. Reservations may not be cancelled via email or voice mail. If your flight is cancelled, all monies paid will be credited to your rescheduled arrival date. If you do not wish to reschedule when your flight is cancelled, there is no refund.